Fair Usage Policy
Dear Customer,

We hope you're enjoying your broadband service, and all the great features that BT Total Broadband has to offer.

Fair Usage Policy
We're writing to you today because we would like to remind you about our Fair Usage Policy, which includes monthly usage guidelines. Your monthly usage guidelines refer to how much data you can download (receiving emails and files, viewing web pages) or upload (sending emails and files).

Because you are currently using BT Broadband Option 1, your inclusive usage guideline is 2 GB per month. For more detail you can refer to the terms and conditions of your contract and our Fair Usage Policy guidelines.

However, we've noticed that you have exceeded this guideline. For example, your usage last month was 57.93 GB.

What happens next
If you continue to exceed your usage guideline, we'll contact you again next month to confirm that we have moved you to a more suitable product with a higher usage guideline.

You can refer to the BT Total Broadband website for more information about each product and usage guidelines .

Further help
For help with managing your usage and staying within your guideline, please go to our usage calculator, which can estimate your usage for some typical online activities.

If you have any queries about this email, please call 0800 707 6044, between 8am and 5pm, Mondays to Fridays.

Thank you for choosing BT Total Broadband.

Best wishes,