f**king Ford!
Took the car in this morning, dropped it off, and told them to call us when it was fixed.
Got a call later this afternoon to tell us they don't know what's wrong with it, their equipment doesn't work with the Fiat 500 (even though it's a KA!) and that we need to book it into Fiat, get them to diagnose it, and they will then see if they will authorise the warranty claim depending on what they find!
Erm, hang on a minute, we paid them £400 for a 2 year warranty. How is it my problem they can't diagnose it? They shouldn't sell it if they can't work on the car.
So after an argument with the service manager, it's now booked into Fiat and they are taking it over, and sorting it out. Can't take it while next Wednesday, so wanted us to come and get the car as it's "still driveable". It's in limp home mode, and won't go about 3,000rpm, so told them we want a courtesy car until it's fixed. No surprise, they don't have one while next Wednesday. So they are going to call me again tomorrow when they have sorted us a car out.