I understand entirely mate, it's saddening that these days some time things like that are forgotten, good customer service, attention to detail and pride in what you do. I'm grateful that you did that last order for me then mate and I certainly appreciate the "extra mile" you went for me. Cheap and cheerful doesn't always mean good quality or longevity. I know that first hand in my day job mate, we have contractors in doing work with stuff that just doesn't cut it and ends up being replaced very shortly after it's been installed (mainly because you can't get it any more) or fails and breaks because it's just that, cheap and cheerful.