had an email back from pay pal today fuck me they are stupid!
Dear Robert Clarke Smith, Thank you for contacting PayPal. My name is Jay and I appreciate the opportunity to assist you with your questions. I understand that you want for a refund for the payment that you have sent that was put on hold on the seller's end. As I have carefully checked your PayPal account I believe that you are referring to the payment for Danielle Harborne with the amount of £235.12 GBP on the 28th of Jan 2009. Please be advised that the payment is already in your seller's end because it is showing that the payment is already completed. However, it is possible that the payment is not yet available because we are waiting for your positive feedback in eBay to release the funds if you are not going topost a positive feedback the funds will still be released after 21days. PayPal and eBay are working together to make the marketplace safer for buyers and sellers by helping to ensure successful transactions. Therefore,some sellers are now required to offer a safer payment option, either PayPal or a merchant credit card. These payment options offer additional protections to buyers. In addition, for a small percentage of transactions where it is determined the risk of buyer dissatisfaction is higher; funds may be held in the seller's account for up to 21 days. Possible reasons for temporary holds are as follows: * Seller has more than 5% dissatisfied customers in the last 30 days.* Seller has a limited transaction history with less than 100 Feedback.* The transaction involves an item from one our higher risk categories,which includes gift certificates, video games, cell phones, computers, and consumer electronics. How held payments are released: Held payments will be released after 21 days if there is no dispute or other action or may be released earlier if the buyer leaves positive feedback. So I strongly suggest that once you received the item please post a positive feedback or if you still want a refund kindly contact your seller and request for the refund of your payments. If you need further assistance please feel free to contact us again and we will be more than happy to assist you with your concerns. It is my pleasure to assist you. Thank you for choosing PayPal. Sincerely,Jay PayPal European ServicesPayPal, an eBay Company Copyright © 1999-2009 PayPal. All rights reserved. PayPal (Europe) S.à r.l.& Cie, S.C.A. Société en Commandite par Actions. Registered Office: 5th Floor, 22-24 Boulevard Royal, L-2449, Luxembourg, RCS Luxembourg B 118 349 Original Message Follows:------------------------ Form Message customer subject: i want pay pal to refund my money customer message: transaction_id: '58U002538R652844S' Additional Information: 'i want pay pal to refund my money for 58U002538R652844S, you are holding my money for ## days from the seller and i want my money back from you because the seller has not recived it! i want the money back tomorrow in my account!'