E-Bay issues

Sjdickso

I purchased an item off eBay on Friday. I contacted the seller about the item and had no reply. I waited until yesterday and asked when the item would be shipped again no reply.

I have just sent him another today saying he must get in contact or I will start a dispute.

How long can I officially wait before I start a dispute, what are my chances of getting my money back I paid for it via pay pal.

Any advice welcome

Drakey

Could be in a situation I was in a few months back, I was worried about an item for over a week then received an e-mail apologising that the seller had only just returned from a holiday. Lack of forethought on his behalf, really should have edited the item description saying he/she was going on Hols and a return date. Could be numerous reasons why youve not heard anything although Im with you and it shouldnt happen.
As for the Paypay refund, I`m not too sure dunno.. sorry.

Sjdickso

Like you say could be a genuine reason but you know when you get a funny feeling it isnt going right, i have got one of these feeling about this transaction.

The seller has a shop name and has been a member from oct 2005 but still has only got (15) feedback.

May just leave it a until friday then it has been a full week, then contact ebay & paypal.

Drakey

Can you get any more info from the sellers shop, other ways to contact them etc.
Google search the shop, some shops only use Ebay for a few items,
Sorry clutching at straws here.
Possibly have to agree and yes, give it the full week.

(but 15 feedbacks since 2005 does seem low)
Depends on requirement of items being sold.

Andy

if the worst happens and you don't get the item you can file a dispute with paypal, i think you have 45 days after the auction end to do this. if they find in your favour they will refund you the money but only if the seller still has it in his paypal account. if the paypal account is empty then you'll get nowt until/if there is money in there again.

DBcoup

i recently went to dispute (and won) over unsatisfactory goods. In your case i would wait a maximum of 10-14 days if you still dont hear anything open a dispute. paypal will ask you to submit any evidence (ie all your emails) then they will contact him to tell him to sort it out. If he doesn't then paypal will freeze his account and refund your money (they have access to his bank account). Above all be polite in any correspondance to him as it will look better when the paypal inspector reviews the case.
Often all that is needed to sort it out, is the opening of a dispute. Oh and DO NOT close the dispute until your 100% satisfied as you wont be able to change your mind later and re-open it.

Hope this helps... good luck! :doubt:

Sjdickso

Thanks for all the advice guys

Hareng

Its not good but you have to give him chance, its only Tuesday now.
Been down this route many times, it might turn up tomorrow or Thurday. Again not good practice, whats it take to reply, cant say didnt know. he will have an email from ebay stating theres a message.
May well have to wait at least another 10 days, file a dispute, this can take 30 days?
Now assuming the worst he has done a runner, true Paypal do have access to his bank, but will take a cut % on the funds recovered. Forget what it is something like 20 to 25% of what you paid. Pay £100 get £75 back eventually.

Could well be that the funds are being held by Paypal and not shown cleared into his account. Had this before Christmas 2 1/2 weeks before and thought plenty of time for a pressy. Paid instantly and in a round about fashion the goods were sent 3 or 4th Jan! It was only twenty minutes away where Benny lives.
Paypal always favour the seller for some reason, lost out loads of times in cut and dry cases. Just like any bank they will charge you for it.
Ever tried getting money out of Paypal, thats how they make their money.

DBcoup

Paypal do have access to his bank, but will take a cut % on the funds recovered. Forget what it is something like 20 to 25% of what you paid. Pay £100 get £75 back eventually.

Nope. you get a full refund if the decision goes in yopur favour!

Paypal always favour the seller for some reason, lost out loads of times in cut and dry cases

Nope not always, paypal look at both your previous feedback, if the seller is far from perfect and the buyer is 100% the seller will lose

Hareng

This geeza was 98% and did a runner.
"We have completed our investigation of this case. We attempted to process a refund from the seller's account to your account. Unfortunately, the seller's account does not contain the funds necessary to cover this refund. We were able to recover £68.49 GBP."
£83.49 paid 5+ weeks before.

Another, seller was 100% at time and did a runner:-
We have completed our investigation of this case. We attempted to process a refund from the seller's account to your account. Unfortunately, the seller's account does not contain the funds necessary to cover this refund. We were able to recover £0.00 GBP.

Another seller 97% at time:-
"We have completed our investigation of this case. We have refused this claim and a refund will not be issued"
Seller sent an ebook stating i had an invalid email adress! I was using it for three years and is how ebay and 10's of thousands of others used to reply. Seller got a ticking off from Paypal thats it.
I am UK verified and still 100%

How come it wont let me give neg feedback.

DBcoup

They try and sell you insurance to guard against this. Also 3 claims within a certain period (12 months?) Not argueing just stating a fact, payapal will ask if you wish to proceed in some options and state what they will take out a % of any recoverable funds on larger sums.
'
Dont get me wrong im not calling you a liar, but in 2 cases where i have had 'goods not sent' and 'goods not as described' ive sent all correspondence to paypal as i have nothing to hide and in both cases i got a full refund, no charges and no questions asked!
maybe im just a luicky git!

Hareng

Looks like i am going to have to do some digging and time i aint got. It will be on Paypal site somewhere.
Hence why a lot of sellers wont accept Paypal, they hang on to your money.
There are some shifty fraudulant characters, sell, collect the money and run. Spotted a rat when i won an Alpine 9855 for £85 new, less than half the trade price and he would not confirm delivery. He opted out when i offered to send a mate round to collect in Portsmouth.

I will try and find later.

Hareng

Cut and paste from Paypal uk

13.9 eBay Items Eligible for PayPal Buyer Protection. Every item on eBay (except Live Auctions and vehicles) that meets the above requirements is eligible for PayPal Buyer Protection up to £150 (Basic Tier amount)

Meaning auction items are not covered.

13.13 Buyer Complaint Policy Benefits. If we grant a Claim under our Buyer Complaint Policy, PayPal will seek to collect from the seller by debiting the seller’s PayPal Account up to the amount of your loss, and you will receive a recovery to the extent that the seller has funds available in the Account at the time we debit the seller’s Account. Recovery of an amount under the Buyer Complaint Policy is not guaranteed.

This is only funds in the Paypal account.

Sjdickso

Again thanks for the Info.

a little update

I have been contacted by the seller yesterday afternoon, but will wait and see if the item turns up :roll:

Drakey

Fingers crossed for you, hope it all turns out fine.
Been a good thread, an eye opener should it unfortunately happen again to anyone.

Sjdickso

Another update.

Just had a post del at work and it has turned up. cheers..

I was wrong and should have given the seller more time it's just the fact i had no resposnse until i talked about taking dispute i got a response.

Like you say all info is here if another sale ever goes wrong for some one.

Thanks for all your input into this matter.

Drakey

So................................ what was it ?

Or can`t you say 63.. shaketh 63..

blue_se2

oil catch tank????

Drakey

Trust you Neil !!

See thro` undies ? Belgian chocolate body paint ?

blue_se2

trust you perv lol
bet i'm right though