Delivery Services
Our aim is to despatch Goods on the same day or at the very latest the next working day after receiving Your Order. We will send Your order first class recorded or normal first class (depending on value of order) delivery with Royal Mail or by a private courier, currently DPD.
UK Delivery
Royal Mail first class recorded, do generally provide a very good service and deliver most goods the next day, although we cannot guarantee this. For heavier and more expensive orders we use a courier service so goods will be dispatched the next/same day for delivery the following day. At present we use DPD for all courier services. Heavier goods to Northern Island, Highland and Islands are generally sent by Royal Mail Standard Parcels as we have found this to be the most cost effective and efficient service.
Deliveries will generally require a signature as proof of delivery, so if you’re not in and there is no one to leave the Goods with, you may be asked to collect the Order from your local collection office in the case of Royal Mail, or Your nearest depot in the case of a private courier. If you have provided your e-mail address you will receive an e-mail from Parcelforce that will icnlude a unique link so that you can track the progress of your order.
Delivery charges are based on the weight of Your Order and the delivery address that you give when You place Your Order. We can change the delivery address up to the point when the item is despatched, after that point it cannot be changed. Please see our terms and conditions for further information.
Orders recieved up until 12am we aim to pack and post the same day. (although if we are exceptionally busy they will go the next day)
The charges for Standard Deliveries are as follow…
Mainland
UK Scottish Highlands
and Islands Northern
Ireland
Up to 0.3kg
£2.95
£2.95
£2.95
Up to 1kg
£3.95 £3.95 £3.95
Up to 1.5kg
N/A £5.95 £5.95
Up to 3kg
£4.95
£7.95
£7.95
Up to 25kg
£5.95
£9.95
£9.95
The delivery times are given to Us in good faith and are not legally binding. Please also note that certain postcodes do unfortunately incur an extra delivery day.
Next Day Delivery
This option is available on orders placed before 12pm Monday to Friday and will either be sent using Royal Mail's Special Delivery service or DPD. You can select Next Day delivery when you go through the checkout process. This option unfortunately is not available to all postcodes. Delivery on the Next Day service is made on working days and does not include weekends and bank holidays.
Saturday Delivery
Saturday Delivery is available on orders placed before 12pm on the preceeding Friday and will either be sent using Saturday Special Delivery with Royal Mail or by DPD Saturday Delivery. Again, this option can be selected when you go through the checkout process but unfortunately is not available on all UK postcodes.
International Delivery
We do ship International orders.
To get a shipping quote you need to register on the website and the shop software will calculate the cost of your order based upon it's weight and destination and display the total cost in the cart.
All orders over 2kg are sent by DPD Priority Business courier service which is a fully trackable secure service who offer a fast efficient international shipping service. You'll recieve an email tracking email after collection.
If you’ve not received your order within 7 working days of receiving the despatch e-mail please contact us immediately.
We advise you to check the contents of the order with the inventory sent with the goods. In the rare instance that goods are missing, please contact us within 24 hours and we will happily send out the missing goods at no extra cost to you.
If goods are damaged or faulty please inform us within 3 working days of receiving your order.
Please refer to our terms and conditions for more information.
